FAQ
Q: How can I contact from you?
A:
(1) You can fill your info on the CONTACT US page.
(2) You can send email directly to [email protected] with your requests. We will reply your email
within 24 hours.
(3) You can also contact us from below ways:
We Chat: Eteng168
WhatsApp: 00-86-13631199027
Mobile Phone: 00-86-13631199027
Q: Terms of Trade?
A: 1 ~ EXW price + shipping to your forwarder in China.
2~FOB price, 3 ~ CIF price, 4 ~ DDP price.
Q: Can I get a sample to test the quality firstly?
Sure you can buy one sample to check the actual product quality before bulk order.
Q: Can I request OEM pr ODM service from you?
A: Yes, of course since we are professional electric lunch box OEM & ODM service supplier. Please
feel free to contact us at any time!
Q: What's the format of the artwork/design should I send?
A: We would like the artwork/design in vector format such as ai, cdr, eps or pdf.
Please convert all text to out line for your artwork, If you don't have any vector format files.
Q: I want to custom your products, how to start my order and how to proceed with my order?
A: You can start your order as following steps.
(1) Send us email with your order details, such such product model that you want, quantity, product
shipping country, and other requests if you have any.
(2) We will send you quotation based on your requests of the products.
(3) After both of us agree with the price conditions, we will send you Proforma Invoice to make
payment, and at the same time, digital proof/artwork will be sent to you to confirm.
(4) Photos of product's sample will be sent for your confirm by email before mass production if you
require sample for approval. If you don’t require a Sample for approval, we will start the mass
production directly.
(5) Your order is shipped out after we finished mass production. Then we will update you the tracking
Number or shipping information.
Q: How do l pay for my order?
A: Payment can be accepted through T/T(bank transfer), Paypal, We Chat, Alipay.
Q: How much is the shipping cost/freight charge to my country?
A: The shipping cost depends on the total weight of your packages and you location or destination.
Shipping cost may time to time update and the charge is not same it depends on the Express service
providers adding their oil charge or other charges each month.
Q: How many days can I get my package?
A: lt depends on which delivery express you choose.
Here is the normal shipping time for your reference.
DHL/FedEx/UPS Express: 4~5 working days
By Air: 10~12 working days
By Sea: 30-40 working days
By Train(European countries only): 35~45 working days
Q: How do I to track my shipment?
A: We will update you the tracking number and where to track your shipment after your products are
sent out. If you don’t have time to track, you can let us to check and update you the latest status of
your shipment whenever you want.
Q: I am a reseller, I would like to buy large quantity of your products, what's the best price can I
get or can you give me any discount?
A: We are sure to give you very competitive price as we are a manufacturer, please contact us to talk
the details. We sincerely hope to establish a long-term business relationship with you.
If you have any other questions, please feel free to contact us at anytime!
We sincerely hope could have any opportunity to supply our gold service to you!
